The club agreement, in plain language.

A club account (an organization) is the entity above your pros. It owns your facility page, your program catalog, your front desk, and your org policies. Your pros keep their own coaching accounts; the club is the layer that runs the shared programs and the money for them.

The owner or general manager signs for the club. The director of tennis (or whoever runs the day to day) is the first admin. Both are captured when the club is created.

A flat monthly subscription: a base that includes your first pro seat, plus a per-seat charge for each additional active pro seat. It is month to month, with no contract and no add-on pricing. Card processing on program payments is Stripe’s standard rate. Upswing takes no cut of your program revenue.

The club is the merchant of record for its programs. Program payments run through the club’s own Stripe account, so program money is the club’s money and never sits in an Upswing balance. Each pro stays the merchant for their own private lessons.

When a program payment is refunded, the refund reverses against the club’s account, proportional to the amount refunded. The club is liable for its share. If a program is cancelled below its minimum, enrolled families are refunded what they paid. A refund needs enough balance in the club’s Stripe account to cover it; if the balance cannot, the refund waits until it can.

Rosters, notes, and player history live with the coach, whatever court they teach on. When a pro leaves the club or a seat is removed, nothing is transferred and nothing is deleted: the club keeps its own program enrollment history, and the coach keeps everything that is theirs. A pro’s private book is never visible to the club.

Admins and front desk see the club’s programs, their rosters, the club’s money, and the club’s policies. They never see a pro’s private clients, prices, messages, or earnings. The boundary is enforced in software, not by trust.

The club owner can close the club at any time from the billing page. Closing cancels your subscription and takes your public facility page down. It does not delete anything: your program and enrollment history is retained, and every pro keeps their own book, clients, and record. If families have paid for a term that has not finished, close the club only once those remaining sessions are handled, and confirm that when you close. An owner or admin can export the club’s programs, rosters, member list, and payment summaries as a file at any time, before or after closing.

Upswing is operated by Tate Development. Questions about these terms go to hello@upswingapp.com, and a real person reads it.